1. Introduction

Welcome to Clinical Reads. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect when you visit our website or make a purchase, how we use it, and your rights in relation to it.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us using the details at the bottom of this page.

2. Information We Collect

We collect the following types of personal information when you interact with Clinical Reads:

• Name and email address — provided when you create an account, place an order, or subscribe to our mailing list.
• Order information — including the products you purchase, transaction references, and payment confirmation details.
• IP address and browser information — collected automatically when you visit our website for security and analytical purposes.
• Device and usage data — such as the pages you visit, links you click, and the time spent on our site, collected via analytics tools.

We only collect information that is necessary and relevant to providing our services to you.

3. How We Use Your Information

The personal information we collect is used for the following purposes:

• To process and fulfil your orders and deliver your digital products.
• To manage your account and provide access to purchased content.
• To send order confirmation emails and download links.
• To respond to customer service enquiries or support requests.
• To send marketing communications — only if you have explicitly opted in to receive them.
• To improve our website, products, and user experience using anonymised analytics data.

We will never sell, rent, or trade your personal data to third parties for their own marketing purposes.

4. Third-Party Processors

In order to operate our store and deliver our services, we work with a small number of trusted third-party service providers. These providers are contractually obligated to keep your data secure and may only use it to perform services on our behalf:

• PayPal and Stripe — used to process payments securely. Payment card details are handled directly by these providers and are never stored on our servers.
• Hostinger — our website hosting provider, which stores and serves our website data.
• Google Analytics — used to collect anonymised website usage data to help us understand visitor behaviour and improve our site.

5. Cookies

Our website uses cookies to provide a functional and personalised experience. The types of cookies we use include:

• Essential cookies — required for core site functions such as maintaining your shopping basket.
• Session cookies — temporary cookies that expire when you close your browser, used to keep you logged in during a browsing session.
• Analytics cookies — used by Google Analytics to collect anonymised data about how visitors use our site.
• Payment cookies — set by PayPal and Stripe to facilitate secure payment processing.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use parts of our website. For full details, please see our Cookie Policy.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may ask us to correct any inaccurate or incomplete data.
• Right to erasure — you may request that we delete your personal data, subject to legal obligations.
• Right to object — you may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability — you may request that we provide your data in a structured, commonly used format.

To exercise any of these rights, please contact us at contact@clinicalreads.net. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as is necessary to provide our services and fulfil the purposes outlined in this policy. We also retain data where we are required to do so by law, such as for tax, accounting, or legal compliance purposes.

When your data is no longer required, we will securely delete or anonymise it in accordance with our internal data retention procedures.