1. Introduction

Clinical Reads specialises in digital products — including ebooks and downloadable PDF resources. Because of the instantaneous and intangible nature of digital goods, our refund policy differs from that of a physical product retailer.

We take the quality of our products seriously and are committed to providing a high standard of content and customer service. We encourage all customers to read product descriptions carefully before making a purchase. If you have any questions about a product prior to buying, please contact us — we’re happy to help.

2. Non-Refundable Policy

Due to the digital nature of our products, all sales are final once a download link has been accessed or a digital file has been delivered. We are unable to offer refunds or exchanges in the following circumstances:

• You have accessed or downloaded the digital product.
• You have changed your mind after purchase.
• You purchased the product in error.
• You feel the product did not meet your personal expectations, where the product accurately matches its description.
• You no longer require the product.

This policy is in place because, unlike physical goods, digital products cannot be returned once accessed. We ensure all product descriptions are clear and accurate to help you make an informed decision before purchasing.

3. Technical Issue Exceptions

We recognise that technical problems can occasionally occur, and we take these seriously. If you experience a genuine technical issue that prevents you from accessing or downloading your purchased product, you may be eligible for support or, in exceptional cases, a refund.

To qualify for a technical exception, please note the following conditions:

• You must contact us within 7 days of your purchase date.
• You must provide your order reference number and a clear description of the issue you are experiencing.
• We will make every reasonable effort to resolve the technical issue promptly, including re-sending download links or providing an alternative access method.
• If the issue cannot be resolved through technical support, a refund may be considered on a case-by-case basis at our sole discretion.

Technical support requests submitted more than 7 days after the purchase date may not be eligible for a refund, though we will still endeavour to assist wherever possible.

4. How to Request Support

Before contacting us about a technical issue, we recommend taking the following steps:

• Check your email inbox (including your spam or junk folder) for your order confirmation and download link.
• Log in to your My Account area on the Clinical Reads website — your purchased products should be accessible from your account dashboard.
• Ensure you are using a compatible browser and that your device can open PDF files.
• Try accessing the download link from a different browser or device.

If you have followed the steps above and are still unable to access your product, please contact us at contact@clinicalreads.net with your order number and a description of the problem. We aim to respond to all support requests within 1–2 business days.